SF inaccessible from home

Stereodude

Not really a
Joined
Jan 22, 2002
Messages
10,094
Location
Michigan
#1
So as of this morning I can't access SF from home. I can from work. They both resolve to the same IP, 45.33.67.65. The server SF is on doesn't respond to the last hop from my home IP.

Work:
Code:
...
  6    24 ms    19 ms    26 ms  be-33668-cr02.350ecermak.il.ibone.comcast.net [68.86.90.45]
  7    23 ms    28 ms    24 ms  hu-0-10-0-4-pe01.350ecermak.il.ibone.comcast.net [68.86.89.162]
  8    26 ms    26 ms    25 ms  as6461.350ecermak.il.ibone.comcast.net [66.208.229.254]
  9    31 ms    30 ms    25 ms  64.125.31.82
 10    49 ms    44 ms    45 ms  ae27.cs2.ord2.us.eth.zayo.com [64.125.30.244]
 11    48 ms    48 ms    45 ms  ae3.cs2.lga5.us.eth.zayo.com [64.125.29.212]
 12    45 ms    47 ms    45 ms  ae27.cr2.lga5.us.zip.zayo.com [64.125.30.253]
 13    55 ms    41 ms    40 ms  ae1.cr1.lga5.us.zip.zayo.com [64.125.29.37]
 14    41 ms    46 ms    47 ms  ae4.mpr1.ewr1.us.zip.zayo.com [64.125.20.70]
 15    47 ms    37 ms    48 ms  ae0.mpr2.ewr1.us.zip.zayo.com [64.125.31.90]
 16    42 ms    37 ms    45 ms  128.177.26.242
 17    45 ms    47 ms    49 ms  173.255.239.1
 18    49 ms    44 ms    36 ms  qikl.us [45.33.67.65]
Home:
Code:
...
  6    32 ms    22 ms    22 ms  24.27.236.0
  7    18 ms    20 ms    16 ms  0.ae1.pr1.chi10.tbone.rr.com [107.14.17.194]
  8    16 ms    18 ms    18 ms  chi-b21-link.telia.net [213.248.76.97]
  9    44 ms    41 ms    43 ms  nyk-bb2-link.telia.net [80.91.246.165]
 10    43 ms    44 ms    40 ms  nyk-bb4-link.telia.net [62.115.132.77]
 11    43 ms    44 ms    42 ms  nyk-b2-link.telia.net [213.155.130.30]
 12    46 ms    41 ms    41 ms  linode-ic-318540-nyk-b2.c.telia.net [62.115.41.61]
 13    49 ms    42 ms    42 ms  173.255.239.1
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
 

Handruin

Administrator
Joined
Jan 13, 2002
Messages
12,784
Location
USA
#2
So as of this morning I can't access SF from home. I can from work. They both resolve to the same IP, 45.33.67.65. The server SF is on doesn't respond to the last hop from my home IP.

Work:
Code:
...
  6    24 ms    19 ms    26 ms  be-33668-cr02.350ecermak.il.ibone.comcast.net [68.86.90.45]
  7    23 ms    28 ms    24 ms  hu-0-10-0-4-pe01.350ecermak.il.ibone.comcast.net [68.86.89.162]
  8    26 ms    26 ms    25 ms  as6461.350ecermak.il.ibone.comcast.net [66.208.229.254]
  9    31 ms    30 ms    25 ms  64.125.31.82
 10    49 ms    44 ms    45 ms  ae27.cs2.ord2.us.eth.zayo.com [64.125.30.244]
 11    48 ms    48 ms    45 ms  ae3.cs2.lga5.us.eth.zayo.com [64.125.29.212]
 12    45 ms    47 ms    45 ms  ae27.cr2.lga5.us.zip.zayo.com [64.125.30.253]
 13    55 ms    41 ms    40 ms  ae1.cr1.lga5.us.zip.zayo.com [64.125.29.37]
 14    41 ms    46 ms    47 ms  ae4.mpr1.ewr1.us.zip.zayo.com [64.125.20.70]
 15    47 ms    37 ms    48 ms  ae0.mpr2.ewr1.us.zip.zayo.com [64.125.31.90]
 16    42 ms    37 ms    45 ms  128.177.26.242
 17    45 ms    47 ms    49 ms  173.255.239.1
 18    49 ms    44 ms    36 ms  qikl.us [45.33.67.65]
Home:
Code:
...
  6    32 ms    22 ms    22 ms  24.27.236.0
  7    18 ms    20 ms    16 ms  0.ae1.pr1.chi10.tbone.rr.com [107.14.17.194]
  8    16 ms    18 ms    18 ms  chi-b21-link.telia.net [213.248.76.97]
  9    44 ms    41 ms    43 ms  nyk-bb2-link.telia.net [80.91.246.165]
 10    43 ms    44 ms    40 ms  nyk-bb4-link.telia.net [62.115.132.77]
 11    43 ms    44 ms    42 ms  nyk-b2-link.telia.net [213.155.130.30]
 12    46 ms    41 ms    41 ms  linode-ic-318540-nyk-b2.c.telia.net [62.115.41.61]
 13    49 ms    42 ms    42 ms  173.255.239.1
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

I'm kind of surprised your work traceroute resolves to my other domain of qikl.us...that might be a separate issue.
Who do you use for your DNS servers? Is it from your ISP or are you dictating your own like Google's, etc?
If you open a browser and put in the IP address of http://45.33.67.65 do you get an empty directory listing? This will at least confirm you can get something back from the server.

This is what I see from my work machine....

Code:
 5  dcr01-ge-1-0-3.ndh02.twdx.net (208.118.227.129)  2.007 ms  1.996 ms  1.981 ms
 6  bbr03-xe-0-0-3s2.bos01.twdx.net (216.93.255.186)  24.265 ms  23.015 ms  22.957 ms
 7  dcr02-et-1-0-0.jfk01.twdx.net (198.160.63.129)  6.519 ms  6.512 ms  6.515 ms
 8  gw2.ewr1.us.linode.com (206.130.10.96)  8.371 ms  8.342 ms  8.330 ms
 9  173.255.239.1 (173.255.239.1)  7.687 ms  7.988 ms  8.633 ms
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *
 

Stereodude

Not really a
Joined
Jan 22, 2002
Messages
10,094
Location
Michigan
#3
I'm using ISP DNS servers on both ends. Now it's working from home. The trace route now completes the same way at home as it did from work earlier.

Code:
 11    44 ms    45 ms    44 ms  nyk-b2-link.telia.net [62.115.134.108]
 12    44 ms    42 ms    47 ms  linode-ic-318540-nyk-b2.c.telia.net [62.115.41.61]
 13    41 ms    41 ms    42 ms  173.255.239.1
 14    42 ms    45 ms    41 ms  qikl.us [45.33.67.65]
 

Handruin

Administrator
Joined
Jan 13, 2002
Messages
12,784
Location
USA
#4
I'm glad it's working again. I don't know what the cause of the outage was but let me know if it keeps happening. Maybe I misconfigured DNS for the server somehow? I haven't made any changes in over a week so it was nothing I've done recently.
 
Top