Odd Internet Troubles (slow...)

[Stereodude]

Ok, this is an odd one. I moved not too long ago and now have Bright House Networks cable (RoadRunner) instead of Comcast. There are certain times where certain websites are basically unreachable.

For example, right now, I for all intents and purposes can't get to www.costco.com The page loads, but very slowly. It might take 30+ minutes to load the front page. I've noticed this on other sites as well (like www.uploaderx.net). Beyond ping and tracert, what can I use to try to figure out where the problem is? I know it's bound to be somewhere in RoadRunner's network, but my calling and telling them that costco.com is loading slowly isn't going to get me any sort of resolution. I need more information to throw at them.

Ideas?

 

[P5-133XL]

Tracert is the tool to use and that they will understand thereby giving creedance to your complaint.

 

[MaxBurn]

Perhaps this is the first indications of "tiered" internet service? You want the big high bandwidth sites to load fast you need to pay more $$.

 

[Stereodude]

Perhaps this is the first indications of "tiered" internet service? You want the big high bandwidth sites to load fast you need to pay more $$.

That evening it all started working fine again, so I doubt that's it.

 

[Mercutio]

Someone I built a PC for a few months back was telling me she had similar issues - she couldn't get to expedia.com or llbean.com when she was using a local DSL service, though on Comcast or Verizon she was fine. DNS issue? Nope. Her's resolved the same way. Spyware? She didn't have any. Traceroutes looked the same.

I was at a loss, but since she is moving anyway, the issue was dropped.