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Situation:
This document describes what you need to do to get Ghost to work with your Serial ATA drive controller.
Solution:
Ghost is compatible with the new Serial ATA standard. If you are experiencing problems such as Ghost hanging, locking up, or freezing when loading, the problem lies with the interrupt handling for the Intel 865 Chipsets and later. To fix this problem, use the -FNI switch which forces Ghost to use the BIOS to gain access to the IDE drive. For more information on the -FNI switch, read the document Switches: Alphabetical list of switches.
If you are using Norton Ghost 2003, the latest LiveUpdate includes the fix for this issue. To run LiveUpdate for Ghost 2003, open the program and then click LiveUpdate.
If you have a Licensed copy of Symantec Ghost 7.5, contact the Symantec Customer Center at 1-800-927-4017 to obtain information on an updated file that fixes this problem. The Customer Center will confirm your serial number for your copy of Symantec Ghost 7.5.
To contact the Symantec Customer Service Center in Europe, Middle East, and Africa, read the document Enterprise Customer Service Contact Information in Europe.
The Real Deal (TM):
Dell and other computer manufacturers are switching to motherboards that support the newer Serial ATA (SATA) hard drives. To support these drives, these motherboards use newer versions of the Intel chipsets, specifically chipset version 865 and newer. The heart of the issue is that the new chipset makes the the network card and IDE controller to share the communications interrupt. The general release Symantec Ghost 7.5 (and Norton Ghost 2003) is sophisticated enough to no longer use Dos's Interrupt 13h to communicate to the hard drive but use the new method defined by these chipsets. However, it is not sohpisticated enough to allow the network cards to communicate in the same fashion. It assumes all traffic sent on the the hard drive's interrupt is from the hard drive. So, network traffic befuddles Ghost and it locks. You can force ghost to use Int13h using the -fni switch but there is a significant performance hit.
This document describes what you need to do to get Ghost to work with your Serial ATA drive controller.
Solution:
Ghost is compatible with the new Serial ATA standard. If you are experiencing problems such as Ghost hanging, locking up, or freezing when loading, the problem lies with the interrupt handling for the Intel 865 Chipsets and later. To fix this problem, use the -FNI switch which forces Ghost to use the BIOS to gain access to the IDE drive. For more information on the -FNI switch, read the document Switches: Alphabetical list of switches.
If you are using Norton Ghost 2003, the latest LiveUpdate includes the fix for this issue. To run LiveUpdate for Ghost 2003, open the program and then click LiveUpdate.
If you have a Licensed copy of Symantec Ghost 7.5, contact the Symantec Customer Center at 1-800-927-4017 to obtain information on an updated file that fixes this problem. The Customer Center will confirm your serial number for your copy of Symantec Ghost 7.5.
To contact the Symantec Customer Service Center in Europe, Middle East, and Africa, read the document Enterprise Customer Service Contact Information in Europe.
The Real Deal (TM):
Dell and other computer manufacturers are switching to motherboards that support the newer Serial ATA (SATA) hard drives. To support these drives, these motherboards use newer versions of the Intel chipsets, specifically chipset version 865 and newer. The heart of the issue is that the new chipset makes the the network card and IDE controller to share the communications interrupt. The general release Symantec Ghost 7.5 (and Norton Ghost 2003) is sophisticated enough to no longer use Dos's Interrupt 13h to communicate to the hard drive but use the new method defined by these chipsets. However, it is not sohpisticated enough to allow the network cards to communicate in the same fashion. It assumes all traffic sent on the the hard drive's interrupt is from the hard drive. So, network traffic befuddles Ghost and it locks. You can force ghost to use Int13h using the -fni switch but there is a significant performance hit.