small customer service rant... guillemot/Hercules video card

[blakerwry]

here's a small rant I made on guillemot's tech support forums after I got mad at them for not honoring their warantee.

Previous reference to the problem can be found here: http://storageforum.net/forum/viewtopic.php?t=1615&highlight=guillemot

I am the "not so proud" owner of a gullemot TNT2 m64 card that recently broke...

From what I was told on this forum and from guillemot tech support via phone the card was still under warrantee("all our cards carry a 3 year warantee") and could be returned for an exchange....

That turned out to be bogus!

I was really impressed with the tech support at 1st... That is, until I actually dealt with them. I called tech support, got an RMA, fedex'd them the package.... no word for nearly a month. I eventually recieved a package via UPS and I was excited that I had recieved a new card.... Until I openned the box and found the exact same card that I sent in... still in unworking condition...

Along with the card (still broken) was a paragraph note saying that they were not going to replace it because it was a "white box" product. This is inspite of the fact that I was told the card was under warantee, that I had already recieved RMA authorization, and that I had been told I could exchange this card for a new one.... not to mention paid for certified insured shipping and wasted 1 month.

This has been a good lesson, I will never deal with Guillemot or Hercules again. Not just because a video card failed after ~2 years (even though I think they should last upwards of 10 and I have several to prove my point) But because they do not stand behind their products and there is no reason to buy Guillemot's products when there are reputable companies that are more focused on their customers' satisfaction and offer the same products.

so this leaves me with a half way broken guillemot maxi gamer Cougar (32MB TNT2 m64)... I bet you could send in the card with a forged reciept that didnt have the words "white box" next to the item.....

Anybody want this piece of junk?

 

[Tea]

Thiz rant is even smaller. No repliez.

(Go to bed, Tea!)