WD increases HD warranty periods

[Groltz]

Company Standardizes on Five Years for its Enterprise Drives and Three Years for its Desktop and Notebook Drives


LAKE FOREST, Calif. - July 20, 2005 - Western Digital Corp. (NYSE: WDC) today announced that it is increasing the warranty period of some of its hard drives by standardizing all WD enterprise drives to five years and WD desktop and notebook drives to three years. All drives sold through WD's authorized distributors and manufactured or purchased after June 1, 2005, are affected by the new policy.

"WD has carefully listened to customers, whose storage needs and buying preferences vary significantly based on geography and application," said Arif Shakeel, president and chief operating officer for WD. "Many of our customers offer 3-year warranties on their desktop and notebook systems and 5-year warranties on their servers. WD's new warranty policy aligns with the industry standards and meets or exceeds customer expectations."

A recent survey of thousands of WD customers found that hard drive buyers overwhelmingly rate reliability as the most important feature in a drive. Warranty, performance and capacity also were high on customers' lists of priorities.

"The high quality and reliability we build into every WD drive is the greatest safeguard customers can have in protecting their data," Shakeel added. "And, WD's longer warranty periods provide customers highly valued additional peace of mind."

WD desktop and notebook hard drives, including WD Scorpio?, WD Caviar®, WD Caviar SE and WD Caviar SE16 drive families, manufactured or purchased on June 1, 2005, or later are now covered by WD's 3-year warranty. The company's enterprise drives, including WD Raptor® and WD Caviar RE, are now supported with its 5-year warranty beginning the same date. Previously, the company maintained a policy including 5, 3 and 1-year periods. More information about WD's warranty policy is posted at: http://support.wdc.com/warranty/policy.asp.

 

[Mercutio]

This brings to mind an famous aphorism:

You can't polish a turd.

Not that WD isn't trying.

 

[LOST6200]

I was really surprised recetnly at the quietmess of an extrenal WD dirve. Apparently the letest FDBs are working well. I don't care too much if they fail within 5 years, but 1 yera is not sufficient.

 

[Buck]

By the way, external drives still have a 1-year warranty.

 

[LOST6200]

Yes, of course. In that context I was eferring to the noise, no the waranty. Anywho, the WD was only an 80GB USB2 drive ($90) and the user is happy with it. I have little interest in a WD as a prinary drive unless it is at leats 500GB. I would buy a small (NLT 300GB) drivef for backups if it were cheap.

 

[sechs]

I think that it's great that Western Digital is now offering a five year warranty on a kind of drive that they don't actually make.

 

[Tannin]

"Western Digital: first to cut warranties, last to restore them to the standard three years". Not exactly a great advertising slogan, is it.