I have had my difficulties with voxtreme, but I'd like to share
this thread if you have a minute to read it over.
My recent incidents with support were not alone. Others have recognized the problems and the main owner; Matt has made an announcement regarding support deterioration.
I'll admit a slight bias for voxtreme only for that their honesty has been better than my previous experience with burst. They recognized the support problem and have temporarily suspended new sales so that they can focus on their current customer base and make the needed changes to improve the company and quality of service.
All said and done, time will tell if their new changes will make a difference, but they are trying. One of my more recent support requests was answered in less than 6 minutes which is more like the voxtreme support I remember from the past. Hopefully they will be able to handle the support situation and improve their process.
Overall, I think they are a good company who is open, honest, and fair. They're not perfect, and I've had my moment where I want to kill someone, but in the end they try to make it right.
Blake, is xcensus a reseller, or do they have their own datacenter? You ever think there is a slight chance that someone like voxtreme may host xcensus.com? They could have a dedicated server from voxtreme or somewhere else...chances are slim it's voxtreme (who is technically a reseller also), but they may be a reseller, much like I am, but to a larger degree.
I may be in a different situation than blake. Blake, do you have the ability to resell? If not, that could be the slight advantage to your hosting plan. When you sell reselling accounts, the people who resell may have less rules and regulations in comparison to the parent company. So for example, in our case, there could be a reseller on our server who sells to everyone and anyone. They may get a client who regularly makes mistakes in their scripting which causes us down time. Through no fault of voxtreme, this problem will continue to persistent until I, or some other reseller makes a complaint.
In an environment that doesn't resell, the parent company may be able to regulate and monitor the accounts closer to help remove problems like we have seen. When you give someone more control (such as being a reseller) there is bound to be more problems. Our next solution would be to host in a dedicated environment where no one else shares the system. I've rarely if ever heard a complaint in the forums from dedicated server members.
i, if you don't need to resell, xcensus may be the better solution. I have no experience with them and I've never heard anything about them. If Blake has had good experience, chances are you will too. Keep in mind that you may potentially be placed onto a new server where things could be different. Since Blake has been with them for months, chances are they may have other servers with different specs and setups. This is a potential situation where one person has a great experience with a company, and someone else may not.
