Tonight we asked to speak directly to the seller's agent to clarify the contract, something we do not think our agent is capable of, nor trustworthy to do. Shortly afterwards, we got an email from our agent explaining that she's been working very hard for us and offering to recommend a different agent if we wanted. I took this to mean that she is starting to understand that she screwed up and is scared. So it sounds like she'll be happy to let us out of our contract, something I wasn't too worried about given her behavior anyway, as Howell mentioned. We may appreciate that if this current deal fails to go through, as I'm pretty sure I don't want to deal with her any more than I have to. After this is all done and settled I'll consider filing complaints with the various groups.
But this still does not fix the fact that the sellers likely believe that we reached an agreement that includes a contingency which we never agreed to given the way our agent explained it to us (her email with their counter never used the term "contingent" nor "contingency") and she denied that it was a contingency multiple times. Like I said, this only became an issue once I went to sign the purchase agreement and saw that their agent had written in a contingency.
The seller's are tied up right now with some serious personal matters but I hope to hear by morning if they're willing to drop the contingency. I have no idea how my agent will present this to their agent, nor how their agent will present this to the sellers.
I hate real estate agents. I really do.