HiFiHeaven... I thought about trying to refuse the shipment but the whole thing will turn into a big mess with a restocking fee or them not taking it. Win some... Lose some...Can you not accept the shipment and have them sent back? That sucks...where did you buy them that they don't accept returns?
I followed the link posted on slickdeals.net to see it.Is there a special discount code or something at Adorama? When I look them up they're listed at $499 on their website? That is a decent discount if you can get it.
I sent them an e-mail. We'll see if their support is as bad as their reputation.
FWIW, the headphones sound good with the 1/4" TRS cable.
HiFiman is living up(down?) to their reputation. They replied to my e-mail with a response basically claiming that they don't include a 4-pin balanced XLR cable with HE-560's and that must have been an accessory Adorama included. Nevermind the fact that the extra XLR cable was included in the factory sealed box (with their special seal sticker) and is an exact cosmetic match to the 1/4" TRS cable. I sent a reply to them, but have very low expectations.
Adorama is out of stock now so I just see this blowing up into a full unmitigated disaster with any sort of exchange (since they can't and will want the whole thing back). A Neutrik 4 pin male XLR connector is less than $5, so re-terminating the cable correctly with a new XLR connector is most likely going to be the easiest and most painless solution.
:cursin: Okay, so both pairs of the HE-560 I bought have a rattle with low frequency content, like a 20Hz test tone. The Adorama pair has a moderate rattle in the right ear cup. The HifiHeaven pair has a pretty bad rattle in the left ear cup. The rattle in both sets is audible in real musical content played at sane volume levels.
I've already got an ongoing dialog with HiFiman over the bad XLR cable. They finally got back to me and seem to be offering to replace it. I guess I can add the headphones themselves to the conversation.
Part of me wants to make one working set between the two, but I guess I will see what they say first. There is also the possibility that the drivers are a match pair (seems like a stretch considering what they're shipping out the door).
The Adorama pair was actually the 2nd pair I bought. The first pair I bought arrived after the Adorama set.Two pairs? I thought you were not happy with the first one. I'd return the one from Adormama for a refund, since the other side may start to vibrate later or something else will malfunction.
Considering the high cost one would expect that they are individually tested at the fractory, but perhaps not.
That's what insurance on the shipment is for.I hope it is not like Merc and his Samsung drives that were not heard from again.
Supposed they will ship replacements as soon as they get them (per the instructions they sent me). "We will arrange the replacement upon receiving your packaged item."Maybe...it'll be interesting how long it takes them to get them back to you.
I'd like to think they'd screen them for the specific defect if they're really cross shipping a replacement, but that's probably expecting too much.Oh that's nice. Given both your units had the resonating issue, is there any expectations the new ones will not have this defect?