Intel RMA procedure

[ddrueding]

I'm lazy, but this CPU is past it even for me.

Won't boot 20% of the time, won't stay stable long enough to complete a Windows reinstall, won't stay stable on a Linux boot USB while web browsing longer than an hour, BSODs every 4 hours, and crashes Chrome every 30 minutes. And all that is after dropping it to 4 p-cores, 2 e-cores, and disabling hyperthreading. XMP is disabled so the RAM is running DDR5-4800 CL40.

I was just going to order a Ryzen 9800X3D, but they are a number of weeks out, and I'm holding off on a new build until I see what the 9950X3D and 5090 look like.

Any experiences with Intel for RMA? I've never tried it before.

 

[Mercutio]

The last time I was able to RMA a CPU to Intel was a C2Q 6800 and if I remember right it took about two weeks.
AMD got me a replacement 3700X in about 10 days.

Just as a point of order, you can probably find something like a 9700X at retail for basically nothing as a stopgap that can definitely be made into a worthwhile backup. You might give up a few FPS in games for a couple weeks, but the non-X3D Zen5s aren't exactly flying off shelves.

 

[ddrueding]

I appreciate the feedback and the tip, that is worth consideration. I was actually thinking of an Intel CPU for this motherboard that would become my home server once I get the AMD thing going. Not sure if I'd keep a 13900KF in my server or pass it along and get something more power efficient.

 

[Mercutio]

IMO LGA 1700 might as well not even exist. Intel can say they fixed it all day long, but the only way I'd bother with it is with a 12th gen CPU and even then only if the CPU were free, given the 250W+ TDPs. That's not home server territory either, unfortunately.

 

[ddrueding]

Friendly tip. When building an Intel system, take a picture of the top of the CPU and file it away. If you ever have to do an RMA, they might not even begin the troubleshooting process without that picture. I didn't want to take the computer apart until I got the new CPU (It was working well enough to listen to music at least), but here we are.

 

[ddrueding]

When you can't decide between undereducated offshore worker and LLM:

Hello Sir,



Greetings from intel customer support.

Here are the answers for your queries.
LSC (Land Side Cover) and the original box are not required. you can pack the CPU in any brown box, making sure to wrap the CPU in any of the materials: towels, bubble wrap, foam padding,, old newspapers, or soft cloths to keep it secure and stable.
Once you confirm i can proceed with warranty process.
Feel free to reach out to us if you have any queries.

Thank you for contacting us.

 

[ddrueding]

Intel had a DHL guy come by and pick up the processor today. It will be at their service center in the Netherlands tomorrow, and according to their brief I should have a replacement next Monday.

 

[ddrueding]

...and done. Replacement part just arrived. According to the package tracking, it was about 30 minutes between them receiving my old CPU and them shipping the new one to me. My guess is there was to testing or troubleshooting, they just wanted to confirm that I shipped them a valid part.