Mercutio
Fatwah on Western Digital
I just got done with an interesting call from a Dell CSR.
I ordered 10 Latitude 630s about 10 days ago for a customer (sob, the result of an argument I did not win).
Normally Dell ships and products arrive about four days after I place the order. This batch didn't, and I didn't even get a shipping confirm, so I called to find out what's up with my order.
The CSR told me that Dell is having an exceptionally hard time getting batteries from its suppliers, and that my notebooks probably would not ship for six weeks or more.
I'm seeing longer than usual delays from Lenovo as well; usually I can get a Lenovo notebook from China in ~10 days, but my last few orders have been longer than two weeks, and more interesting, the spare batteries that normally ship with the units haven't shipped at all yet.
I don't know if this is an Industry-wide issue or if there's something going on with Dell exclusively, but I was shocked by that explanation.
I ordered 10 Latitude 630s about 10 days ago for a customer (sob, the result of an argument I did not win).
Normally Dell ships and products arrive about four days after I place the order. This batch didn't, and I didn't even get a shipping confirm, so I called to find out what's up with my order.
The CSR told me that Dell is having an exceptionally hard time getting batteries from its suppliers, and that my notebooks probably would not ship for six weeks or more.
I'm seeing longer than usual delays from Lenovo as well; usually I can get a Lenovo notebook from China in ~10 days, but my last few orders have been longer than two weeks, and more interesting, the spare batteries that normally ship with the units haven't shipped at all yet.
I don't know if this is an Industry-wide issue or if there's something going on with Dell exclusively, but I was shocked by that explanation.