Problems with adopting Ubiquity AC-Pro access point

DrunkenBastard

Storage is cool
Joined
Jan 21, 2002
Messages
624
Location
on the floor
#1
So I've installed Java, and the latest UniFi 5.3.8 controller (running on Win 7).

Upgraded the firmware on the AC-Pro to the latest release (3.7.29)

AP shows as pending adoption, I choose "Adopt" and it eventually times out saying "Adoption Failed".

Tried forgetting and re-adopting several times, always fails.

I found this support article: https://community.ubnt.com/t5/UniFi...ade-to-3-1-4/m-p/547604/highlight/true#M44264

Where it says to use the setinform command to give it an IP address. However, when I attempt to SSH into the AP at 192.168.1.20, I don't get a login prompt, the session times out. Anyone have any idea what I'm doing wrong? I'm ready to send this back to Amazon.
 
Joined
Feb 4, 2002
Messages
19,281
Location
Monterey, CA
#2
I've had a similar issue after a firmware upgrade. Resolving it included SSH and a reset of some kind, plus a reboot IIRC. It has been a while.

It may have grabbed an IP from your DHCP? Have you tried a factory reset using the pinhole on the PoE adapter? Once you can SSH to it use this command:

syswrapper.sh restore-default
 

Handruin

Administrator
Joined
Jan 13, 2002
Messages
12,853
Location
USA
#4
I believe this article should help with the default username/password.

I've had a huge amount of issues getting the controller to discover my UAP-pro let alone adopt it. I got it setup once via my laptop and I remember having to disable everything in the windows firewall to get it to communicate with the UAP. Their controller communication and discover is probably the one major complain I would make about using their APs. I've been tempted to just get the Unifi Cloud Key device to be done with trying to manage the APs from a computer. I realize this shouldn't be required but it has some advantages to being available without needing to leave a computer running with the controller/management software.
 

CougTek

Serial computer killer
Joined
Jan 21, 2002
Messages
8,692
Location
Québec, Québec
#5
The problem I've had with adoption was when I changed the forst password I set on the controller. The AP kept the old one, so they all showed as disconnected.
 
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