I forgot to update you all on what happened with my defective EVGA Titan. The thread in the NEWS section reminded me of it.
I posted a message in the EVGA forums asking if I could send my card in for a possible repair and the what the cost might be, as my card was just past the extended warranty. I received an email from an EVGA CS rep asking me what troubleshooting I did and he wrote, "we can surely assist with a one-time courtesy replacement if necessary." I sent him a long email describing what troubleshooting I did and EVGA CS replied with, "It sounds like there’s definitely an issue with the card so let’s get it replaced." I was told to fill out the RMA form on the EVGA site, (ticket number would automatically fill-in) and I'd be all set.
Sent* my card back to EVGA for RMA and they replaced my card. I'm back up and running.
I still can't believe I only purchased the 5-year extended warranty (2 additional years of coverage) for $30 and not the 10-year, (7 additional years) warranty for only $60 on a $1065 video card. If I ever need another video card I'm DEFINITELY buying an EVGA card and getting the 10-year warranty on it. I've had two high end video cards fail on me, the Titan and an older HIS-Digital (ATI) X1950Pro card.
EVGA REALLY DID ME A SOLID ON THIS AND I'M A CUSTOMER FOR LIFE.
* This was the only truly BS part of my story. Went to a local UPS store to mail my video card RMA package. $1100 worth of insurance (well not really even insurance, but DECLARED VALUE) and delivery confirmation, from AZ to CA was $58. Really $58! Not same day/next day, but slowest shipping possible and still $58. I should have just driven the extra 3 miles to the USPS office and paid $20. F-me.
I'm glad they helped you out. This was the reason I mentioned reaching out to them and also the reason I keep buying their GPUs. I've heard more than one story where they do the right thing and help their customers in situations like this. I'm glad this is still true today and you were able to get a replacement.
Also, I've had the same experience when comparing UPS vs USPS for declared value insurance. On top of that UPS used to give me lip that if they did not package it (at an extra cost) that insurance may be denied if they deem it wasn't packaged well. I noped myself out of shipping with them. I now only us USPS or FedEx.