Customer Notice
5. Dec 2011
Samsung Electronics had made a contract with Seagate on M&A of HDD division into Seagate on Apr.19.2011,and the relevant process is under way. The M&A will be finished by December 2011. And please be informed of the transfer of the HDD warranty service as follows.
The warranty service of the HDD that Samsung have sold will be transferred to Seagate Technology after M&A is completed. Please refer to the attachment 1 for the warranty service details. And the exact date of M&A completion will be noticed later.
Freeze Zone will be in operation for smooth transfer to Seagate, and the operation plan is as follows.
* Freeze Zone: Time for business transfer with all service work stopped.
( Free Zone : D-7 ~ D-day @ 8.December.2011 ~ 19.December.2011)
Above schedule is base on Korea standard time and working day
Please contact Samsung until 18 December 2011.
Do not contact Seagate before 19 December 2011 for Samsung HDD questions.
1. RMA No Issue is stopped on D-10 (5.December.2011)
-. Seagate will resume RMA No Issue after deal closing.
2. If RMA No is issued before D-10(5.December.2011), RMA products should arrive at service center within 3 days.
3. The RMA products which arrive at service center in Freeze Zone or later will be received by Seagate Technology.
4. Seagate will provide the warranty service after M&A completion.
Samsung Electronics will provide the best support to prevent the customer inconvenience through close collaboration with Seagate Technology.