A great analysis Tannin, but your software list is downright ancient. I'm not saying that it doesn't do what you want it to, likely better than newer software, but your customers won't stand for a DOS-based word processor or Quattro. I didn't switch to Vista for me, I did it for them. Now that I am well versed in it, I switched back to 2003. I'm not saying that you will want it for yourself, but I'm sure your clients will "need" it soon.
Tannin's view on this, Dave, is that no-one is holding a gun to his head, so why should he?
He gets cynical, recalcitrant, and very stubborn when people try to tell him what to do. Always has - since shortly after birth according to his mother (who is a nice lady and probably deserved a more malleable son).
(I'm not saying you are trying to tell him what to do here, well maybe you are, or at least offering a little friendly advice. That's not what triggers Tannin's famous pigheadedness: it's when powerful people or powerful companies think they can steamroller him that he digs his heels in.)
As of today, we have quite a nuber of Vista customers. I can think of at least two, but I'm sure that there are more, probably as many as five or six. We have almost as many Windows 95 customers as we have Vista customers, and many more that run Win 98. 2000 remains reasonably common, but the vast majority of people run XP. Off the top of my head, around 90%, maybe a little higher.
(We would have Mac customers too, maybe six or ten, but Tannin sneers at them until they go away.)
OK, that will change, we wil gradually get more people running Vista, but not in any hurry. Right now, the ecomomics of supporting Vista are not there. Tannin says it would take more non-chargable ape-hours to learn the damn thing than we could possibly justify in terms of the trivial number of chargable jobs that would eventuate. Time enough to learn it when we actually have some measurable customer demand for Vista skills.
The longer we delay, the cheaper and easier it becomes:
- first because the hardware gradually gets more compliant and the drivers are less difficult - as with any Windows version
- second because even Vista will probably improve a little as time goes by and Microsoft try to fix it
- and third because the longer Vista is around for, the more expertise on it becomes readily available for instant, painless consumption in a time efficient manner: here, through Google, and a through a host of other sources.
Another reason to delay, Tannin says, is that we do not yet know for sure that Vista will
ever become a mainstream OS. Tannn says that there is every chance that Vista will disappear from the installed base within a very short time, just as ME did: smart people refused to install it and stayed with Win98 until they could migrate direct to 2000 or XP, while dumb people who got lumbered with ME either downgraded to 98SE again or (before too long) upgraded to 2000 or XP. We barely had to touch ME - it never accounted for more than a very small percentage of the systems we had to work on. Any time spent learning ME would have been time wasted.
We have, however, become expert at upgrading Vista to XP. We see a steady stream of dissatisfied customers (from other shops) with machines, mostly notebooks, that they can't stand using any longer. We have had lots of practice at ferreting out obscure drivers from the lousy, error-riddled websites that pox-ridden screw-the-customer companies like ASUS and Toshiba provide, and although we find the horrible standard of customer support from (e.g.) Toshiba painful, we mostly succeed in the end and it's quite a profitable business. It costs our customers quite a lot to upgrade - typically ~$250 by the time they buy an XP Home licence as well as pay us for our time, but they go away happy, with a system that performs as you have every right to expect a modern computer should.
Finally, if we
are going to have to develop Vista skills, Tannin sees no reason whatsoever why he should be the one to do it. Damien can become our in-house Vista specialist. He is younger than Tannin, and has a greater tolerance for bad products. In any case, Tannin is transitioning to a part-time role at the workhouse. He is taking on various other things, such as web design jobs, and aims to wind up doing no more than 2 or 3 days a week in the shop.
Nevertheless, though he is is rarely thoughtful enough to say so, he is grateful that people like you are prepared to buggerise about endlessly with excreta-encrusted things like Vista so that, when the time comes, he can instruct me to ask you damn-fool questions in the Tech Support forum.