Funny.
When I put in my Nikon D610+lens+accessories order at Adorama the total was around $3k. Because I was a first time buyer, and they were concerned with fraud, they sent an email saying I need give them a call and talk with someone in their "verification" department. They gave me the 800 number of their verification department.
I call said 800 number and guy answered the phone and said, "Hello." That's it. WTF?!? I go, "Ummmmm, is this Adorama?" He says, "Yes." I then ask, "Well is this the verification department?" He says, "Yes...order number please" <facepalm> Not encouraging to say the least.
So yes Lunar, many people/employees don't know how to properly answer their phone.