Funny.  
When I put in my Nikon D610+lens+accessories order at Adorama the total was around $3k.  Because I was a first time buyer, and they were concerned with fraud, they sent an email saying I need give them a call and talk with someone in their "verification" department.  They gave me the 800 number of their verification department.
I call said 800 number and guy answered the phone and said, "Hello."  That's it.  WTF?!?  I go, "Ummmmm, is this Adorama?"  He says, "Yes."  I then ask, "Well is this the verification department?"  He says, "Yes...order number please"  <facepalm>  Not encouraging to say the least.
So yes Lunar, many people/employees don't know how to properly answer their phone.