Mercutio
Fatwah on Western Digital
Needless to say I am far, FAR beyond pissed about this, or I wouldn't be posting it here.
Dawn says, What is the model # of your drive? What version of windows are you running? What is the mhz of your system?
You say, DRU500a, 2000 Server, 2800MHz. Drive will not write to any media, reads maybe 1 out of 3 discs.
Dawn says, This drive is not swupported on a Server.
Dawn says, supported
You say, So?
Dawn says, We would not be able to assist you with the drive on this system
You say, I don't need assistance. I need an RMA
Dawn says, YOu states that you are on Win 2000 Server.
Dawn says, We do not just issue RMA's
You say, I can plug it into a 2000 Pro machine. It'll do the same thing.
Dawn says, You will need to troubleshoot first.
You say, How do I get an RMA.
Dawn says, You will need to troubleshoot first
Dawn says, We only support the drives for 1 year. You will need to contact us via phone for pay-for-support at 800-588-3847. If you have a receipt of purchase within the year warranty period fax it to 712-655-3047 attn: Amy. Include this email along with the fax.
You say, Why can't I get one on-line?
Dawn says, Get what online
You say, An RMA? Every other drive manufacturer offers that option.
Dawn says, YOu will need to troubleshoot first
You say, There's no need to troubleshoot. The thing barely even reads brand-new CDs.
Dawn says, We only support the drives for 1 year. You will need to contact us via phone
for pay-for-support at 800-588-3847. If you have a receipt of purchase within the year warranty period fax it to 712-655-3047 attn: Amy. Include this email along with the fax.
You say, It's 6 months old.
Dawn says, Then you will need to do as stated & fax the proof of purchase
You say, This is highly aggravating.
You say, Why isn't this information on the Sony Storage web site?!?
You say, Is the fax numbupposed to be a secret or something? This is ridiculous.
Dawn says, Sir It is listed above
You say, I wouldn't have even attempted this if I knew the direct number to fax an RMA request
Dawn says, 712-655-3047
Dawn says, You will still need to troubleshoot
Dawn says, We do not just issue RMA's with out troubleshooting
You say, It should be on Sony's support pages (e.g. http://sony.storagesupport.
com/dvdrw/contact.htm). It isn't.
Dawn says, You will also need to be on a supported system
Dawn says, That is because you have to troubleshoot befor an RMA can be done
Dawn says, Thank you for using the Sony Technical Support chat service. In a few minutes, a transcript of your chat session will be emailed to the address that you provided at the time of login. Have a nice day.
You say, It's an ATAPI drive. It is attached to a computer running Windows 2000. I'm sure Windows 2000 is a supported operating system. Windows 2000 Server is not in any significant way different from Professional, and it DOESN'T READ most CDs.
You say, Is that not enough information for you?
Dawn says, Yes it is. You will have to have the drive on a Supported system before we can troubleshoot.
Dawn says, You will still need to troubleshoot
You say, So you'd like me to down my PC, yank the drive and put it in a 2000 Pro machine?
You say, That strikes me as unreasonable.
Dawn says, Yes you will need to have it in a supported system
You say, I think you should just take my word for it.
Dawn says, Sir before we will issue an RMA you will need to fax the p/o/p & then put the drive on a supported system.
You say, Am I conversing with a human being?
Dawn says, Or the Rma will not be done
Dawn says, Thank you for using the Sony Technical Support chat service. In a few minutes, a transcript of your chat session will be emailed to the address that you provided at the time of login. Have a nice day.
You say, You have GOT to be kidding me.
Dawn says, NO
Dawn has left this session!
Dawn says, What is the model # of your drive? What version of windows are you running? What is the mhz of your system?
You say, DRU500a, 2000 Server, 2800MHz. Drive will not write to any media, reads maybe 1 out of 3 discs.
Dawn says, This drive is not swupported on a Server.
Dawn says, supported
You say, So?
Dawn says, We would not be able to assist you with the drive on this system
You say, I don't need assistance. I need an RMA
Dawn says, YOu states that you are on Win 2000 Server.
Dawn says, We do not just issue RMA's
You say, I can plug it into a 2000 Pro machine. It'll do the same thing.
Dawn says, You will need to troubleshoot first.
You say, How do I get an RMA.
Dawn says, You will need to troubleshoot first
Dawn says, We only support the drives for 1 year. You will need to contact us via phone for pay-for-support at 800-588-3847. If you have a receipt of purchase within the year warranty period fax it to 712-655-3047 attn: Amy. Include this email along with the fax.
You say, Why can't I get one on-line?
Dawn says, Get what online
You say, An RMA? Every other drive manufacturer offers that option.
Dawn says, YOu will need to troubleshoot first
You say, There's no need to troubleshoot. The thing barely even reads brand-new CDs.
Dawn says, We only support the drives for 1 year. You will need to contact us via phone
for pay-for-support at 800-588-3847. If you have a receipt of purchase within the year warranty period fax it to 712-655-3047 attn: Amy. Include this email along with the fax.
You say, It's 6 months old.
Dawn says, Then you will need to do as stated & fax the proof of purchase
You say, This is highly aggravating.
You say, Why isn't this information on the Sony Storage web site?!?
You say, Is the fax numbupposed to be a secret or something? This is ridiculous.
Dawn says, Sir It is listed above
You say, I wouldn't have even attempted this if I knew the direct number to fax an RMA request
Dawn says, 712-655-3047
Dawn says, You will still need to troubleshoot
Dawn says, We do not just issue RMA's with out troubleshooting
You say, It should be on Sony's support pages (e.g. http://sony.storagesupport.
com/dvdrw/contact.htm). It isn't.
Dawn says, You will also need to be on a supported system
Dawn says, That is because you have to troubleshoot befor an RMA can be done
Dawn says, Thank you for using the Sony Technical Support chat service. In a few minutes, a transcript of your chat session will be emailed to the address that you provided at the time of login. Have a nice day.
You say, It's an ATAPI drive. It is attached to a computer running Windows 2000. I'm sure Windows 2000 is a supported operating system. Windows 2000 Server is not in any significant way different from Professional, and it DOESN'T READ most CDs.
You say, Is that not enough information for you?
Dawn says, Yes it is. You will have to have the drive on a Supported system before we can troubleshoot.
Dawn says, You will still need to troubleshoot
You say, So you'd like me to down my PC, yank the drive and put it in a 2000 Pro machine?
You say, That strikes me as unreasonable.
Dawn says, Yes you will need to have it in a supported system
You say, I think you should just take my word for it.
Dawn says, Sir before we will issue an RMA you will need to fax the p/o/p & then put the drive on a supported system.
You say, Am I conversing with a human being?
Dawn says, Or the Rma will not be done
Dawn says, Thank you for using the Sony Technical Support chat service. In a few minutes, a transcript of your chat session will be emailed to the address that you provided at the time of login. Have a nice day.
You say, You have GOT to be kidding me.
Dawn says, NO
Dawn has left this session!
