To chime in with Tannin's first post and a later one by e_dawg - my Holden experience.
In '99, traded the Subaru WRX ('95 model) in for an Astra - gasp! Hey, it was the mortgage, kids thing and the Sube's insurance was killing! Besides, it had been borrowed once - NSW highway patrol 0, My Sube 7.
Things that went wrong in the 3-and-a-half years of ownership - none.
Anyway, bought the Astra.
Things that went wrong
Anti-lock brakes don't ( intermittently - still not fixed to this day, though I spoke to the dealership (again) this morning and they may have a handle on it. It has been into the dealership a dozen times over two years, with the fault showing - they still cannot diagnose the problem, even though the electronics are supposed to log a fault code - it doesn't. Can you bring the car into us with the fault showing Mr. Campbell? Sure, I have done. But I mostly drive the car out of working hours funnily enough and the dealer doesn't work out of hours.
Air-con didn't (intermittently). Replaced ignition switch. Failed again. Replaced HVAC controls - fixed.
Rear window wiper (intermittently) fails. Only on cold mornings and it resumes when the interior warms up. Cannot replicate this at the dealer because by then it has warmed up. As the dealer has had the car (at their premises) for more than a month (total) now, I am reluctant to let them have any more time - that's why I have a car, to get around with.
Windscreen wiper - asked the dealer to replace blades at a service. A day later I tried them and the left wiper didn't touch the screen - back to the dealer. I asked them about it. They agreed to replace the wiper arm as they couldn't get it to touch the screen. When they replaced the arm (at the same time as looking at the brakes again), Ia sked them if they checked everything this time. "Assuredly Mr. Campbell." Driving car home and the ALB fail (again). Me not happy. Check the windscreen wipers and only a dribble of water - great me thinks, they checked but didn't bother to fill up tank.
Fills up tank at home and still no joy - :x
Back to dealer for brakes and windscreen.
Me: "You say that your people checked things"
Rep: "Yes Mr. Campbell"
Me: "When replacing the wiper arms, the water hose was disconnected"
Rep: "Yes Mr. Campbell, it was"
Me: "It appears that your people forgot to re-connect the hose".
Rep: "Terribly sorry Mr. Campbell, we will attend to this right away".
Me: "If the hose was disconnected, how did the service people check that the wipers did indeed function?"
Rep: Deafening silence.
Cooling system malfunctioning - car cannot idle/drive properly. Back to the dealer.
Electric Windows. Demonstrated to dealer. All down. Close fronts, close rears. Rears slide home faster, and as soon as they hit home, the fronts stop closing and go open fully again. At end of the day, go to dealer and they say they could not find any fault. Drag rep whome I demonstrated problem too and head mechanic - showed fault again. Have to leave car overnight :x Fixed, but now the drivers side sounds like a cat being hit with a brick - repeatedly
Seat belt pretensioner warning light illuminates intermittently. Have to take back to dealer to have fault code cleared. Again, no error recorded.
Paint protection. Dealer sold it to me. After a year or so, it was looking very patchy. After much aggro, they agreed to re do it. Head b!tch even said car had been through car wash (this without anyone inspecting it) and they were only doing it as courtesy but don't ask us to do it again. They re did it, but after two days I was back taking to them as the person had buffed all the flat parts but did not do any of the crease lines/fiddly bits - needed to be done by hand. They had to reapply the stuff again. One year later, it is looking decidely second hand.
Air con used to make a racket on anything more than half speed. 7000rpm racket. Worse. Cause - the air box full of gum (Eucalyptus tree) leaves. Great R&D there Holden. Solution new plastic mesh filter - which they wanted to charge me for.
Had the end-of-warranty inspection done by a third party. Rear brakes very uneven wear. Likely cause, recommended warranty service was not carried out. Replaced.
And there are others. I've had the service staff tell me to my face that I should take the care back to the place I bought it from if I was unhappy with the service - in a crowded room fuill of customers.
My response: "I am. Check your records" :evil:
The upshot (and the tie in to E_dawg) is that I pick up a Mazda 6 in two days. I hope the experience leans towards Subaru rather than Holden.
P.S. Are "Paint Protection" schemes worth it? Are third parties better at it and honouring warranties than dealers? Does anybody have any advice in this area? Cheers